Help & Support

Questions, bugs or feedback? Email ghapps.support@gmail.com and we'll get back to you, usually within a couple of days.

How do timers work?

When you save a photo you choose how long it lives: 12, 24 or 36 hours on the free plan, or anywhere from 3 to 48 hours with Premium. When the timer runs out, the photo moves to Recently Deleted. The timer can't be changed after saving, so it works as a real deadline for turning the photo into notes.

Will I get reminders?

Yes. Byenote reminds you as a photo's time runs out, getting more urgent near the end. You can turn reminders off in Settings → Notifications.

What does “Burn” do?

Burning a photo deletes it permanently, straight away. It doesn't go to Recently Deleted and can't be recovered.

Can I get an expired photo back?

Open Recently Deleted and tap Restore. A restored photo is available for 3 hours, then it's deleted for good. On the free plan, Recently Deleted keeps your 2 most recent photos for 3 days; on Premium, photos stay for 14 days.

What's in Premium?

Unlimited photos at a time, timers from 3 to 48 hours, and more room in Recently Deleted. The free plan allows 2 photos at a time.

How do I cancel or restore my subscription?

Subscriptions are managed by Apple. To cancel, open your iPhone's Settings → your name → Subscriptions → Byenote. If you reinstall or switch phones, open Byenote → Settings → Upgrade → Restore Purchases.

I forgot my password

On the sign-in screen, enter your email and tap “Forgot password?”. Open the reset link on the same phone.

How do I delete my account?

In Byenote, go to Settings → Account → Delete Account. This permanently deletes your account and photos. It doesn't cancel an App Store subscription; cancel that in your iPhone's Settings.